Frequently Asked Questions
About the Buying Process
What is the first step to buying a building?
The first step is to contact one of our design specialists. You can call us or fill out a free quote form. We'll listen to your needs and help you configure an initial design with no commitment.
How does the quoting process work?
Our quoting process is transparent. We provide you with a detailed price for the building kit, including all the customizations you choose. Taxes and any delivery fees are clearly indicated.
Can I make changes to my design after I've placed the order?
Changes can be made up to a certain point before your building goes into the fabrication phase. It's important to finalize all your design details with your specialist as early as possible to avoid delays.
About Delivery & Installation
How long does installation take?
The installation time varies with the size and complexity, but most of our standard buildings (garages, carports) are installed in one to two days. Larger commercial projects may take longer.
Do you prepare the site and the foundation?
No, site preparation and the concrete foundation are the customer's responsibility. However, we provide you with the foundation plans with the exact dimensions your local contractor will need.
What do I need to do to prepare for installation day?
You must ensure the installation site is level and clear, and that there is clear access for our delivery truck and installation crew.
About Payments & Warranties
What payment options do you accept?
We accept all major credit cards, checks, and we offer flexible financing options, including Rent-to-Own and traditional loans.
What exactly does the warranty cover?
We offer different warranties. Generally, there is a limited warranty on the panels against fading and rust, and a workmanship warranty on the installation against leaks. Please see our terms for full details.
General Questions about the Buildings
What is the difference between a certified and a non-certified building?
A certified building comes with engineering plans that guarantee it meets your local wind and snow load ratings, which is often required for permits. A non-certified building does not have this engineering guarantee.
What is better, 12-gauge or 14-gauge steel?
12-gauge steel is thicker and stronger than 14-gauge. We recommend the 12-gauge for larger buildings or for areas with severe weather, as it offers greater strength and durability.
